Shipping policy

The following information sets out the terms and conditions that constitute our Shipping Policy.

Processing your Order

An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorised and verified, all orders are processed within 3-8 business days. We will contact you if, for some reason, there are any delays.

Shipment Locations

We currently ship to Australia and New Zealand. We endeavour to ship on a larger international scale in the near future.

Shipment rates and delivery estimates

We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

Tracking Options

Clever Beavers aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.

All orders will be posted via standard post unless express post option is selected at checkout. 

Damages

Clever Beavers is not responsible for any damage to the packaging or products on delivery.

Missing or Lost Package

There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. Clever Beavers politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at to report missing or lost packages.

Questions

If you have any questions about the delivery and shipment of your order, please contact us at cleverbeavers@outlook.com.au.